Refund policy

Returns, Exchanges, Refunds and Warranty Policy

Five-Day Return Policy

We have a five-day return policy. This means that you must contact us within five calendar days of receiving your order to request a return or exchange.

The five-day period begins on the documented delivery date provided by the courier.

To qualify for a return or exchange, the product must:

Be unused and in the same condition in which it was received
Include all original tags, accessories and components
Be returned in its original packaging
Include a receipt or other proof of purchase

To request a return or exchange, please contact us at lekkergearza@gmail.com within five calendar days of receiving your order.

Once your request has been reviewed and accepted, we will provide instructions explaining how and where to return the product. Products returned without prior approval will not be accepted.

The customer is responsible for arranging and paying all return courier costs, unless applicable consumer law requires otherwise. Original delivery fees and return courier fees are non-refundable.

Damaged, Faulty or Incorrect Products

Please inspect your order as soon as it is delivered.

The product arrived damaged
The product is faulty
You received an incorrect product

Please provide your order number, a description of the issue, and clear photographs or videos showing the product, packaging and fault.

Refunds to the original payment method are only available for products confirmed to be damaged, faulty or incorrectly supplied.

Once the returned product has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be processed to the original payment method within 10 business days.

Your bank or card provider may require additional time to reflect the refund. Please contact us at lekkergearza@gmail.com if more than 15 business days have passed since your refund was approved.

Nothing in this policy limits any rights available to customers under applicable consumer protection legislation.

Exchanges and Other Returns

Approved exchanges and returns that are not related to a damaged, faulty or incorrect product will only qualify for store credit.

Cash refunds or refunds to the original payment method will not be provided for:

Change-of-mind returns
Incorrect product selections
Products that are no longer wanted
Approved exchanges

Store credit will only be issued after the returned product has been received, inspected and approved.

The customer is responsible for all courier costs associated with returning the original product and delivering any replacement product.

Store credit cannot be exchanged for cash and must be used towards a future purchase from LekkerGear.

Portable Power Station Returns and Warranty

Portable power stations are covered by the same five-day return policy.

Any return request relating to a portable power station must be submitted within five calendar days of the documented delivery date.

Portable power stations also include a one-year warranty from the original delivery date. The warranty applies to qualifying product faults and is subject to inspection and approval.

For warranty assistance or guidance during the one-year warranty period, please contact:

lekkergearza@gmail.com

Please include your order number, proof of purchase, a description of the problem, and clear photographs or videos showing the fault.

The customer is responsible for arranging and paying the courier costs associated with a warranty claim, unless applicable consumer law requires otherwise.

The warranty does not cover damage caused by misuse, negligence, accidental damage, improper storage, unauthorised repairs, modifications or failure to follow the product instructions.